About US
RACEGO DATA is a China-based BPO company that primarily focuses on the insurance industry and specialize in Hospitality Industry Insurance (Innkeeper, Hotel & Motel, Bed & Breakfast, Lodge & Resort, Event Center & Venue). Our business has experienced significant growth since our modest beginnings several years ago. Our excellent operations teams are now responsible for handling millions of transactions for our clients. We earn the trust of our clients by helping them:
- Handle complex and comprehensive underwriting tasks, while most other BPO companies focus on rudimentary tasks.
- Assume the responsibilities of a Client Account Manager.
- Provide a complete one-stop solution service. This allows you to avoid retaining complex tasks in-house and to outsource rudimentary tasks, thereby improving efficiency and reducing turnover time.
How We Work Together
Initiation
Quick Tasks Assessment: Our consultant will have a conference call with you to understand how your business operates and identify the task that requires the most assistance. This task typically involves a heavy backlog or consumes a significant portion of your human resources without directly adding value.
Task Demonstration: Once we agree on the initial task, you will demonstrate the task process to our task experts. Our task experts will address all questions with you.
Procedure Finalization: Our task experts will finalize the procedure based on the current process and any special cases according to your experience. They will submit the procedure to you for final approval.
Team Set Up
Team Training: Our task experts will conduct training for your Racego team to ensure a qualified team can take over the task smoothly.
Auditing: Our task experts will conduct a comprehensive audit initially and then perform spot audits to ensure high-quality standards.
Task Demonstration: Once we agree on the initial task, you will demonstrate the task process to our task experts. Our task experts will address all questions with you.
Procedure Finalization: Our task experts will finalize the procedure based on the current process and any special cases according to your experience. They will submit the procedure to you for final approval.
Full Cooperation and Mutual Growth
Workflow Analyzing: Our consultant will continue analyzing your workflow and identify the tasks we can assist with. You can relieve your own staff and let them focus on your core business, such as sales or marketing.
Process Improvement: Our experienced team will continue to analyze the process and refine procedures to improve efficiency or optimize workflow to eliminate redundancies and deliver superior customer service.
Process Automation: Our talented staff will introduce advanced technology to automate processes to improve accuracy and efficiency.
Transparent Reporting System: We will provide you with a monthly report to monitor Racego team’s work, workload changes, business analysis and any other concerns.
Task Demonstration: Once we agree on the initial task, you will demonstrate the task process to our task experts. Our task experts will address all questions with you.
Procedure Finalization: Our task experts will finalize the procedure based on the current process and any special cases according to your experience. They will submit the procedure to you for final approval.
Our People
We are delighted to introduce our exceptional people to you!
Profession
We take pride in the talented individuals who form the core of our organization and drive our success through their expertise and dedication. Our team comprises a diverse group of experts who bring a wealth of knowledge and experience to the table. Each member of our team plays a crucial role in delivering high-quality services and solutions to our clients. Their commitment to excellence and attention to detail set them apart as leaders in their field. What truly sets them apart is not only their individual expertise but also their collective synergy and collaborative spirit. By working together seamlessly and leveraging each other's strengths, we are able to tackle complex challenges, drive innovation, and deliver outstanding results for our clients.
Passion
We take pride in bringing together individuals who share a burning passion for living with enthusiasm, joy, and determination. We rally around values such as authenticity, creativity, solidarity, and optimism, creating a space where every voice is heard, every dream is valued, and every achievement is celebrated together. In our company, passion is the driving force that ignites our hearts and motivates us to reach our most ambitious goals.
Focus
We believe that focusing on what we are doing is the key to unlocking our full potential and reaching new heights of success. Whether it's in our professional endeavors, personal projects, or creative pursuits, we understand that unwavering focus is the driving force behind meaningful progress and significant accomplishments. By staying present in the moment and giving our undivided attention to the task at hand, we are able to produce high-quality work, make informed decisions, and overcome challenges with resilience and determination.
Kindness
We believe that kindness is a powerful force that has the ability to uplift spirits, foster connections, and make a positive impact in the world. Our people are known for their warm hearts, caring nature, and willingness to lend a helping hand to those in need. We come together to support one another, to offer words of encouragement, and to create a safe and welcoming environment for all. In our company, kindness is not just a trait – it's a way of life that shapes our interactions, our relationships, and our collective spirit.
We can make right decision today
